Welcome to Customer Care:
We're Committed to Your Organization's Success!
Here you can find answers to frequently asked questions, submit a request to a Prodiance support representative, learn more about how our support program works, or access breaking news regarding product development and support.
When you purchased a Prodiance solution, you invested in more than just a software suite; you also purchased the expertise of our seasoned software support professionals to help ensure the success of your system deployment and ongoing maintenance. As a new customer, you are automatically entitled to 90-days of free support after the purchase of your software.
Worldwide CustomerCare Portal As a Prodiance customer with a valid service contract, you can find answers to frequently asked questions, product downloads, service packs, tools for submitting incidents to our support team, and other product-specific information in our Worldwide CustomerCare Portal. For access to the portal, please contact one of our Customer Care Specialists by sending an email to: support@prodiance.com.
Renew Your Service Contract Today! If you are using a Prodiance software solution without a service contract, you are missing out! Prodiance offers unparalleled service and maintenance contracts to help you support your software, get the latest updates and keep your system running efficiently. We offer a variety of services including:
- Expert technical support
- Free software updates, services packs and patches
- Preventative maintenance
- Customer newsletters, service bulletins, technical alerts
- New product availability notices
- Phone support, M-F (5:00 am – 5:00 pm, PST)
Call today to get details on the plan that best meets your needs! Customized service plans are available in most areas. Just call us toll-free at 866.569.5678.